Excel-based scheduling tool
Lite Scheduler was designed and built to help small- to medium sized contact centers produce better schedules, more efficiently.
Since it’s Excel-based it is very simple and fast to implement.
Produce professional schedules within a day!
- Contact center departments up to 100 agents
- Multi-skill environments, up to 5 skills
- Producing weekly schedules
How does it work?
- Complete 8-step setup
- Enter agent availabilities and skills
- Provide a daily volume and AHT forecast per channel
- Add interval distribution per channel
- Provide a shrinkage forecast
- Give every agent a base schedule for each day of the week
- Adjust base schedules to optimize staffing levels throughout the day
- Publish individual schedules by pushing a button
- Publish all schedules by pushing a button
- Reporting on planned hours, for the team or individual employees
- Simulating and reporting expected performance